How We Use Your Information.
Information we collect
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We collect only what we need to answer your inquiry and arrange your screening.
Contact details you give us, such as your name, email address, phone number and city.
Trip and package preferences, such as when you plan to travel, which package interests you, and whether someone will travel with you.
Booking information, if you decide to book. This can include passport details needed by the hospital, your date of birth, and health information you choose to share for the screening, such as current medications or past conditions.
Messages you send us through Facebook Messenger, email, phone or our website.
Technical information from our website, such as browser type, pages visited and general location, collected through cookies and similar tools.
We do not ask for health information in our ads or lead forms. We only collect it later, directly from you, if you decide to book.
How we use your information
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We use your information to:
Reply to your inquiry and send you available dates, package details and pricing.
Arrange your screening appointment, accommodation, interpreter and related services in Japan.
Send your translated results and follow up after your visit.
Improve our website and measure how well our ads work.
Meet our legal, tax and accounting obligations.
If you agree, we may also send you occasional updates about our programs. You can opt out at any time by replying "unsubscribe" or contacting us. We do not sell your personal information.
Who do we share it with
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We share your information only when needed to provide our services, or when the law requires it.
Our partners in Japan. When you book, we share the details needed for your visit with our coordinating partners and medical where your screening takes place.
Service providers who help us run our business, such as email, website hosting, payment and accounting providers. They may use your information only to provide services to us.
Advertising platforms such as Meta (Facebook and Instagram), which receive limited website activity data to measure and deliver our ads. See "Cookies and advertising" below.
Authorities, if required by law or to protect someone's safety.
We never share your health information with advertising platforms.
Storage, Transfer and Security
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Because your screening takes place in Japan, some of your information will be transferred to and stored in Japan. Some of our service providers may also store data in the United States or other countries. Information held outside Canada is subject to the laws of that country and may be accessed by its authorities.
We keep your information only as long as we need it. Inquiries that do not lead to a booking are deleted within [24] months. Booking records are kept for [7] years to meet tax and accounting requirements.
We protect your information with reasonable safeguards, including password-protected accounts, limited staff access and secure file transfer when sending documents to Japan. No method of transmission or storage is completely secure, but we work to protect your information and will notify you if a breach creates a real risk of significant harm.